2025 HP ACCURATE HP2-I57 LATEST STUDY NOTES

2025 HP Accurate HP2-I57 Latest Study Notes

2025 HP Accurate HP2-I57 Latest Study Notes

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

  • A. Employees are less productive due to maintenance issues.
  • B. Customer is not set up for remote or hybrid working.
  • C. Customer needs to focus on CapEx rather than OpEx.
  • D. Customer is facing increased cyberthreats.
  • E. Changing trends have had a negative impact on business performance.

Answer: A,B

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure


NEW QUESTION # 22
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. End users cannot snooze the alerts.
  • B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
  • C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
  • D. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
  • E. Only non-hybrid employees can receive end user alerts directly on their device.

Answer: B,C,D

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 23
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

  • A. HP Device Life Extension can be sold as a stand-alone service.
  • B. HP Device Life Extension always comes with Accidental Damage Protection.
  • C. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
  • D. HP Device Life Extension supports sustainability RFP requests.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents


NEW QUESTION # 24
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Assuming all customers need the same set of blueprints to get them where they need to go
  • B. Focusing only on asking questions related to services solutions since hardware is separate
  • C. Asking leading questions to understand your customers' pain points
  • D. Actively listening and taking notes
  • E. Identifying things your customer's employees say they're missing in their IT support today

Answer: C,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 25
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

  • A. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
  • B. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
  • C. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
  • D. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

Answer: B

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services


NEW QUESTION # 26
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