ISO-IEC-20000-FOUNDATION CERTIFIED QUESTIONS | NEW ISO-IEC-20000-FOUNDATION TEST CAMP

ISO-IEC-20000-Foundation Certified Questions | New ISO-IEC-20000-Foundation Test Camp

ISO-IEC-20000-Foundation Certified Questions | New ISO-IEC-20000-Foundation Test Camp

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. A consultancy organization
  • B. The Registered Certification Body
  • C. Any process owner
  • D. Top management

Answer: D


NEW QUESTION # 53
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

  • A. By agreeing the scope of the services to be delivered by the external supplier
  • B. By coordinate activities with other parties involved in the service lifecycle
  • C. By appointing a designated individual who is responsible for managing the relationship with the external supplier
  • D. By signing a contract with the external supplier

Answer: B


NEW QUESTION # 54
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service Reporting
  • B. Service availability management
  • C. Service Level management
  • D. Budgeting and accounting for services

Answer: C


NEW QUESTION # 55
Which event is NOT part of the definition of an incident?

  • A. An event that has NOT yet impacted the service to the customer
  • B. A reduction in the quality of a service
  • C. A request for access to a service
  • D. An unplanned interruption to a service

Answer: C


NEW QUESTION # 56
How should a problem requiring a change to a configuration item be resolved?

  • A. Update the configuration management database
  • B. Escalate the problem to service level management
  • C. Raise a request for change
  • D. Use a service request

Answer: C


NEW QUESTION # 57
......

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